Welcome to glowpivot.shop. This Refund Policy applies to all orders for floor lamps purchased on this website.

Due to changing market conditions and continuously rising operational costs, the company has been operating at a loss for an extended period. Consequently, we have decided to initiate a complete inventory clearance and conduct a one-time liquidation sale at a loss. During this period, we will continue to make every effort to provide our customers with reasonable after-sales support and refund services.

I. Return and Refund Conditions
Return requests must be submitted within 30 days of receiving the merchandise;
Requests for returns or refunds submitted more than 30 days after receipt cannot be processed;
Items must remain in substantially intact condition and be suitable for resale;
Due to the nature of this clearance sale, certain items may be subject to a limited refund policy.

II. Refund Processing Time
Once a return request has been approved, we will complete the refund processing within 3 business days;
The actual time it takes for the funds to appear in your account may vary slightly depending on the processing times of your payment platform or bank;
All refunds will be issued back to the original payment method used for the purchase.

III. Shipping and Order Information
Order Processing Time: Same-day processing
Shipping Time: Approximately 2 days (for shipments within the United States)
Shipping Origin: United States Warehouse
Once an order has been shipped, the risk of loss or damage during transit is assumed by the logistics carrier.

IV. Non-Refundable Situations
Refunds may not be granted in the following situations:
Requests submitted after the return period has expired;
Items that have been damaged by the customer;
Unauthorized return packages;
Clearance items explicitly marked as “Final Sale” (unless otherwise specified on the product page).

V. Return Address
Please ship return items to the following address: 40407 W Fox Lake Rd, Fifty Lakes, MN, 56448
Please include your order number and contact information inside the package to facilitate the prompt processing of your return request.

VI. Contact Us
If you have any questions regarding this Refund Policy, please contact us through the official channels provided on glowpivot.shop.

Thank you for your support and understanding during this clearance period at glowpivot.shop.